Payment Policy — FreshFit (UK)
At FreshFit, we aim to make checkout simple, secure, and transparent. This Payment Policy explains which payment methods we accept and how payments are processed.
1. Accepted Payment Methods
You can securely pay at FreshFit using the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed via secure payment providers and comply with applicable security standards.
2. Payment Security
FreshFit uses industry-standard security measures to protect your payment information. All payments are encrypted and processed securely. We do not store or have access to your full card details.
In some cases, your bank or payment provider may request additional verification, such as 3D Secure authentication (for example, a code or approval through your banking app).
3. When Will You Be Charged?
Your payment will be charged depending on the payment method used:
- Immediately for methods such as PayPal, Apple Pay, Google Pay, and Shop Pay
- At the time of purchase, or as a pre-authorisation that may later be captured (depending on your bank and card provider)
Your order will only be processed once payment has been successfully authorised.
4. Failed or Declined Payments
If a payment is declined, it may be due to:
- Insufficient funds or card limit reached
- Incorrect payment details
- Security checks by your bank or provider
- Temporary technical issues
If your payment fails, we recommend:
- Trying again
- Using a different payment method
- Contacting your bank or payment provider if the issue continues
5. Currency
All payments on FreshFit are processed in GBP (£) unless otherwise stated at checkout. If you pay using a foreign account or card, your bank may apply exchange rates and/or additional fees.
6. Questions About Payments
If you have any questions about payments, charges, or transactions, please contact our customer support team — we are happy to help.