Frequently asked questions
How long does it take until I receive my order?

The average delivery time for our parcels is 5 to 12 business days.

FreshFit is committed to reducing unnecessary emissions and packaging waste. For this reason, we sometimes dispatch orders in batches once a minimum order quantity has been reached. This helps us optimise shipping and reduce environmental impact.

We appreciate your understanding and support in helping us make a positive difference.
How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to follow your parcel via our tracking page.

Please also check your spam/junk folder, as tracking emails may occasionally be filtered there.

Please note: it can take a few business days for tracking information to become active.
I’m missing some items — how is that possible?

In some cases, your order may be shipped in separate parcels due to:

weight or size restrictions

items being sourced from different suppliers to ensure product quality

multiple products ordered at the same time

If this happens, the remaining items are usually delivered within 1 to 3 business days after the first parcel arrives.

Don’t worry — your order is on its way.
What should I do if I receive a damaged delivery?

Although we pack all orders carefully, parcels can occasionally be damaged during transit.

If your order arrives damaged, please contact our customer service team immediately at:
info@freshfit.uk

To help us resolve the issue quickly, please include:

your order number

clear photos of the damage (including packaging where possible)

Please do not return the item before contacting us and providing photos, as we may otherwise be unable to determine the best solution.
It has already been 10 business days and I still haven’t received my parcel — what should I do?

We’re sorry this has happened.

Please first check your tracking information. Occasionally, parcels may be delayed due to customs processing. If customs are involved, we kindly ask you to wait an additional 3 business days.

If you have waited 10 business days + 3 additional business days and your parcel still hasn’t arrived, please contact us at:
info@freshfit.uk

We will investigate and work with you to find a suitable solution.
Can I cancel or change my order?

We understand that plans can change.

If you need to cancel or modify your order, please contact us as soon as possible at:
info@freshfit.uk

We will do our best to accommodate your request. However, once an order has been processed or dispatched, we cannot guarantee changes.
Do you offer refunds or exchanges?

Yes. We want you to be completely satisfied with your purchase.

If you are not happy with your order for any reason, please contact us within 30 days of receiving your parcel to request a refund or exchange.

To start a return request, please contact:
info@freshfit.uk
Which payment methods do you accept?

FreshFit accepts the following payment methods:
Visa
Mastercard
American Express
Maestro
PayPal
Apple Pay
Google Pay
Shop Pay
How can I contact customer service?

Our customer service team can be reached by email at:
info@freshfit.uk

You can also find our contact details on the Contact page on our website.